Changelog ·
Support tickets, end-to-end encrypted
Support used to run in Discord channels, where Discord could read every message. Now it runs on Vaultix itself, with the same encryption as your files.
What’s new
Vaultix Help
- Open a ticket at vaultix.cc/help, pick a topic (technical, account and billing, or sales), write, and attach up to five screenshots.
- Messages, the subject and screenshots are encrypted in your browser. Vaultix stores only ciphertext plus the topic, status and times.
- Signed in, your tickets are listed under Support in the dashboard: no code, no extra step, and a badge shows when there is something new.
- No account needed: you get a support code instead, the only key to your ticket. Add it to an account later if you sign up.
- The Discord support button now opens the ticket page.
- Tickets about a contract are kept as business letters for 6 years, as German law requires, in our accounting archive.
Open Vaultix Help