Support tickets in your Discord server

Your customers already are in your Discord. They open a ticket there, Vaultix checks who they are and which products they own, and your team answers with everything in view.

How a ticket works

A customer clicks Create support ticket in your support channel
The bot opens a private thread and asks them to verify with their key or login
Staff on call for that product are added and pinged
Reply in Discord or from the support dashboard; resolved tickets close after 24 hours

Solve it in one place

The dashboard mirrors the conversation next to the customer’s account. Reset their device or extend a subscription without switching tools. Notes and a change log stay with every ticket.

On call, not always on

Team members switch On call when they are available. A ticket that comes in while nobody is on call waits and goes to the next person who goes on call.

Questions

Do customers need a Vaultix account?: No. They verify with the license key or login they already use for your software.
Who sees archived tickets?: Head supporters, full admins and the app owner.

Discord integration · Support tickets · Team management

Vaultix · Features · Pricing · Documentation · Changelog · llms.txt